Recently, WhatsApp announced plans to help businesses operate and amplify their presence online, including a new chat feature that allows for more effective communication with customers.
Communication makes the world go around. It is what drives life. And if we have learned nothing else in the challenging times, we have all recently experienced, we have learned the importance of communication and connection, however it is achieved.
Customer experience (CX) now outperforms brand and price combined to become the key differentiator for earning customer loyalty.
SaaS companies have been discussing the importance of building and maintaining a strong sales team to the success of organizations for years. However, it’s only recently that sales leaders have begun to truly understand the value of customer success to revenue retention and generation.
Whether it’s the implementation of new software or the use of innovative technologies such as RPA, the opportunities and challenges that arise in the context of digitalization are manifold.
Investing in Software-as-a-Service (SaaS) has become fairly standard practice within the business world. The subscription format of SaaS naturally appeals to enterprise customers due to its affordability and flexibility.
Order management can be daunting and involves time-consuming tasks. If not managed correctly, poorly managed order and fulfillment processes can lead to a dent in profits, unhappy employees and dissatisfied customers.
There has been a common narrative for years that says: ‘in order to understand and make use of our data we need to put it in one place, so that people can make use of it for their business processes.’ Some describe these as their “use cases”.
Despite educators’ best efforts, the digital transformation from in-person to online and hybrid learning certainly didn’t go off without a hitch. The sudden onset of the coronavirus pandemic forced schools to scramble to change their systems overnight. While many schools rushed to purchase online education technology tools, few had the foresight to invest in reliable classroom management software
Following the COVID-19 pandemic, digital transformation efforts have accelerated across the majority of industries with businesses being forced to make alterations to their usual working routines in next to no time. What’s more, remote working made it apparent that legacy systems were no longer up to the task for businesses to operate in an effective manner.
Gravitee.io is a leading open-source API platform, enabling worldwide developers and business users to build, manage and monitor their APIs. As a team, we are driven by the purpose of giving customers the ability to manage synchronous and asynchronous APIs securely. We started out as an open-source product and still follow an open-source first ethos within our organization.
Blockchain is most simply defined as a shared, immutable ledger that facilitates the process of recording transactions and tracking assets in a business network. As a database, blockchain stores information electronically in a digital format and the technology is renowned for its crucial role in maintaining and securing cryptocurrency systems. It also guarantees the fidelity and security of a record of data and generates trust without the need for a third party, which significantly streamlines processes with end to end visibility and traceability.
Digital transformation efforts have accelerated across the majority of industries and remote working made it apparent that legacy systems were no longer up to the task. The cloud resolves many of these issues by offering improved flexibility, manageability, and a rapid ROI. However, many enterprises aren’t aware of the significant differences between acquiring a new cloud solution and purchasing traditional on-premise software.
The major contrast between the two is that while the former is delivered as a service and purchased as a term contract, usually over a period of three years or more, traditional on-premise software often involves the one-time outright purchase of software. Irrespective of the size of the software being procured, there are four key steps that organisations must follow when it comes to purchasing cloud software.
Chris Whife, Managing Director Global at DemandScience informs us on how mergers and acquisitions (M&A) tech consolidation can provide new opportunities for software providers.
Finastra announced a Banking as a Service (BaaS) collaboration with Microsoft to bring new lending options to thousands of Small and Medium Enterprises (SMEs)
Philippe Thomas, CEO at Vaultinum, explains why the current due diligence measures carried out by many investors are insufficient, given that software is increasingly a primary asset. Philippe discusses the main risks that threaten investors who do not implement comprehensive software due diligence and gives advice on how to change this.
Software development teams the world over are under significant pressure to maximise productivity, quality and impact. These priorities are difficult to balance and measuring key parts of the development process should not be overlooked if projects are to meet their goals. Jeff Keyes, VP of Product Marketing and Strategy at Plutora, explains how flow metrics offer a proven process for measuring and maximising success.
Research from CircleCI reveals a disconnect between leaders and developers, impacting business revenue.
We take a look at the services NASA has on offer to support individuals, entrepreneurs, other government agencies, researchers.
The 2021 Global Data Risk Report by Varonis revealed some interesting insights about why data loss happens. In the report, they found that, on average, 33 percent of the total number of folders used by companies is open to everyone.