Lionel Chaine, CIO Services-Courier-Parcel Division, Le Groupe La Poste / Part 1

Lionel Chaine, CIO of Services-Courier-Parcel Division at Le Groupe La Poste, has been with this French national post office group since 1995.

Since becoming CIO in 2016 he has undertaken a daring mission to create and support through IT, several innovative business models and services. He has transformed La Poste’s IT organisation with agile practices, reduced the number of legacy applications by 2/3, optimised sourcing structures and enabled truly innovative product development culture, leading to higher employee engagement and making La Poste an attractive place to work for top IT talent.

Part 2:

In This episode of Leadership Deep Dive, Hendrik Deckers and Lionel Chaine talk about the behind-the-scenes realities of this transformation, microservices architecture, about Lionel’s daring approach to experimentation and failure, about creating a growth mindset and Lionel’s journey as a digital leader.

0:52 – Introduction: Lionel Chaine
2:11 – Transformation program at Le Groupe La Poste: Facteo
– mobile platform for 75 thousand postmen
– AI-powered address processing
13:56 – Restructuring the legacy IT and a new sourcing strategy
16:45 – Where did the transformation vision come from / Amazon as both customer and competitor
21:29 – Failing fast, failing small, learning fast
25:46 – Results of the transformation
30:34 – How IT is organised at Le Groupe La Poste

Part 2:

Lionel Chaine is a Public sector finalist in the European Digital Leader Of The Year contest organised by CIONET. Find out the B2B and B2C winners and learn more about the other 16 finalists in the Public and Financial sectors – the winners among the latter will be announced at CIONEXT on 26th June 2020.

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