One of the most hated parts of using any service is having to call the customer support to fix something that stopped working.
Geert Standaert, CTO of Proximus, is leading a program that prevents service interruptions before they happen, thanks to predictive analytics and machine learning. In the one year that program has been running, calls to the call center dropped by 1/3 and Proximus TV users had to reset their routers 2/3 less often.
Watch the full conversation with Geert now on https://www.youtube.com/watch?v=CbuP5q7dryI
