A year of remote working, on and off home schooling and Zoom socialising has shown us just how invaluable it is to have strong connectivity and access to reliable tech.
2020 changed work—where we work, how we work, how businesses view work, and our expectations of the tools we need to do work.
It is safe to say that the events of 2020 have forced a transformation like no other on the customer service industry. It is even more remarkable and perhaps a cause for celebration; that with no warning and limited resources, customer service organisations have adapted, re-evaluated and transformed themselves to demonstrate that successful interaction is possible even during a pandemic.
Placing an emphasis on flexibility and user experience are the priorities for commercial workplaces to flourish through this power shift, says David Kinnaird, Chief Customer Officer at essensys
Amit Walia, CRO at Compodium, looks at the security risks of business video conferencing.
Frank Weishaupt, CEO of Owl Labs, examines how technology and communication will need to adapt for remote working.
Kevin Turner from Unisys, looks at the importance of IT development and what companies need to look into with “hybrid” workforces during the pandemic.
Alisha Lyndon, Founder & CEO, Momentum looks at how sales and marketing teams need to react to thrive in the post-Covid market
Gregg Lalle, SVP, International Sales and Strategy at ConnectWise, looks at the priorities for business to succeed with remote or hybrid workforces.
Hargo Kalra, Business Intelligence Manager at ContactEngine looks at the positive impacts that the Covid-19 pandemic has had on businesses and the environment.
The study by Adaptavist found significant benefits to 100% remote working approach, and that the vast majority are still using email and excel sheets to track work. Discover more about the study in this article.
Jon Cairns, VP, Global Solution Consulting, Nexthink, helps us to understand ways we can meet employee demand for IT-related issues.
BT is tapping into a whole new service opportunity, offering a second fixed broadband connection into the home.
With a digitally independent workforce, IT can focus on other things at a time when the pressure has never been greater and everyone is away from the office.
32% felt it was the lack of commute in and out of work that made them enjoy home working the most.
The majority of UK workers are happy to wait another month before returning to the office.
Jeff Creasy, VP of Information Systems, Extreme Networks helps us understand how to tackle the IT challenges that come with the remote working transition amongst the lockdown.
In this historic first, MPs will vote remotely on a motion on a General Debate on Covid-19. The vote is expected to take place at around 5.45pm.
Tim Freestone, Vice President of Corporate Marketing at Contrast Security tells us how to stay protected against cybercriminals especially during the rise of cyber activity throughout the pandemic.
Hastee CEO James Herbert explains how employers can assist workers living in a demanding, and on-demand world.