Is the metaverse the future of business?

metaverse in business

Anthony Lamoureux, CEO of Velocity Smart, a global provider of smart locker solutions, comments on the future of the metaverse and how it will work with businesses.

Despite a new wave of enthusiasm, the term ‘metaverse’ has been around since before the 1990s. The use of virtual reality even predates that with William Gibson delving into the digital world in the early 80s. Still, such language has only entered into everyday vocabulary since Facebook changed its name to Meta, reflecting its newfound vision of making science fiction a reality.

British athleisure brand, Gymshark, is the latest company to test out the Metaverse in a business setting. Recent footage shows some executives getting to grips with their new avatars in a virtual meeting room. And as face-to-face business meetings are virtually a thing of the past, is the Metaverse genuinely going to change the way we do business forever?

Metaverse deja vu

The technology is the latest trend to suffer from Macro-Myopia, with commentators overestimating the short-term benefits and underestimating the long-term ones. The Metaverse has enormous potential to push virtual reality further into the gaming industry, but it’s hard to see it used in a business sense beyond having fun internal meetings. Indeed, it’s hard to know how the Metaverse will impact the future of work simply because it feels like we’ve been here before.

Many might remember Second Life from the early 2000s, an online video game that allows users to create their avatar and host business meetings. Second Life has its own second life, with the original creator joining the company to direct its Metaverse vision. The Second Life hype talked about creating ‘virtual millionaires’ and selling virtual objects with their virtual currency. Even back then, there were Second Life executives trying to sell it as a concept to corporate businesses – needless to say; it didn’t take off.

There are other challenges, too. At home, we may be ok with wearing a bulky VR headset, haptic vests, and gloves for short periods; it’s hard to see how this would factor in with the sheer amount of virtual meetings these days. This will also bring new hardware costs at a time of rising inflation and tightening IT budgets. New laptops may have to be bought, while the price of a VR headset is still in the hundreds of pounds. And then there are the high-speed internet connections required to run the Metaverse.

There are also emotional drawbacks; To provide the same level of feeling and reaction we get from physical interactions, we need to be able to portray every element of human emotion – be it a smile or raised eyebrow – something which isn’t widely available just yet.

But the primary challenge the Metaverse will have to overcome is the feeling that just because we all work virtually now, it doesn’t mean we all want it to be like that 24/7. As the dust settles on the Omicron variant, many still crave a return to physical interactions with colleagues, if only for a few days a week.

If business owners are thinking about jumping into the Metaverse, they need to consider all of these factors seriously. But that’s not to say there aren’t some interesting use cases for the technology right now, especially within a hybrid working model.

What does a metaverse strategy for business look like?

Of course, there are plenty of challenges, but the idea is not wholly unpopular. Research released recently suggests that nearly half (47%) of the UK population want companies to adopt the Metaverse in the workplace, while almost two-thirds (65%) also believe it will increase workplace flexibility.

If the Metaverse does eventually become a reality, it could help better accommodate the shift towards permanent remote and hybrid working. Distance bias, or the feeling of being out of sight and out of mind from employees within the office, can lead to remote employees being overlooked in favor of ones sitting on the same desk as us.

If the Metaverse can create a more immersive experience for remote and office-based workers, it could help combat this – improving the remote working experience and leveling the playing field. This issue might also become a thing of the past for those looking to get on board with the technology fully. Many businesses have completely ditched office spaces for home working, so it’s not entirely unreasonable to think a virtual office space could be an attractive option to increase employee interactions.

By allowing everyone to interact on the same level playing field regardless of location, the Metaverse also has the potential to boost inclusion and diversity. Creativity and collaboration can also benefit from the seamless social interactions that the metaverse can facilitate. And, if the ‘Great Resignation’ and record number of job vacancies continues, the Metaverse could open up opportunities for global talent acquisition. The introduction of jobs that were once only available locally could be available globally if the Metaverse can offer better engagement and more natural conversations than ones currently held over virtual conference platforms.

How can business leaders get ahead of the curb?

If the Metaverse is to become the new office space or board room, the challenges surrounding it will need to be sorted out sooner rather than later. Businesses are still unsure about the use cases for AR and VR technology, and their influence will be required to drive Metaverse adoption. But much like companies started to buy up internet domain names in the 1990s; brands are investing millions in new, virtual real estate, eager not to miss the hype surrounding the Metaverse.

Then there are NFTs to conquer. No one fully understands where the blockchain-proven unique media assets might end up, but the hype train has left the station, and there are plenty willing to gamble on them – including the ‘Disaster Girl’ meme, which sold for a whopping $500k.

The Metaverse won’t be quite as fast. Still, with subtle advancements in virtual reality technology and with continued backing from giants such as Facebook and Microsoft, it might be that we won’t even know it’s here until we’re living in it. And with Apple bringing out its own Apple Glasses to beam content – health, news, and weather updates – directly into our eyes, this is where augmented reality will be the real entrance into the metaverse.

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Anthony Lamoureux

A veteran IT director, Anthony is our passionate, fast-talking, IT industry strategist & spokesman, leading company direction, sales & marketing.

After honing his skills within blue chip IT firms, Anthony went client side, delivering real transformation as a delivery executive & interim director.

Anthony takes dry, dusty old models like SIAM, ITIL and MSP and breathes some real-world life into them to help our clients deliver with pace and direction.

He's most at home planning, pitching and leading from the front.

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