Ageas is first UK insurer to use AI to create end-to-end car damage assessments and estimates

Tractable Screenshot
  • Ageas’s use of Tractable’s AI to create car damage assessments and repair estimates is a global first for a major UK insurer
  • By submitting photos to the AI as they report an accident, policyholders can receive decisions on next steps within minutes – even while they are on their initial phone call
  • The AI developed by Tractable accelerates Ageas’s speed of response, allowing the damage on the vehicle to be quickly assessed, and a full repair estimate generated

For the first time, one of the UK’s insurers is employing artificial intelligence to create end-to-end assessments and estimates of vehicle damage. 

Ageas is using an AI solution, developed by technology company Tractable, to support some of the complex tasks that a human assessor would normally carry out when evaluating vehicle damage. For example, the AI identifies which parts of the vehicle have been affected and to what extent, and generates a full estimate including recommended repair, paint, and blend operations, as well as costs and labour hours.

The AI also rapidly accelerates how quickly those tasks are completed. As a result, by submitting photos as they report an accident by simply using a smartphone, policyholders can receive decisions on the next steps from Ageas within minutes – even while they are on their initial phone call to the insurer. 

After successful UK trials in 2019, Ageas and Tractable will now scale the use of the technology to resolve thousands of claims every month. 

Robin Challand, claims director at Ageas, said: “At Ageas, we work to make insurance easy for our customers by delivering a best-in-class service. We look to digital innovation to help us deliver this.


Read More: How Tractable is revolutionising insurance with AI


“We realised that Tractable’s cutting-edge technology could make a real difference to our customers in the aftermath of an accident and by using Tractable’s AI we have improved our claims experience by supporting customers when they report claims and assisting our repairers in the early assessment of what’s required.”

Adrien Cohen, co-founder at Tractable, said: “Ageas using Tractable’s AI to generate end-to-end estimates is a breakthrough for the insurance sector worldwide. By harnessing AI at the beginning of the claims process to assess damage and generate estimates, we accelerate every part of it, creating efficiencies for the insurer and greater clarity for the policy holder. With this partnership with Ageas, computer vision is today making a positive difference for people in the real world, by helping them recover from accidents faster.

Ageas, AI, Ageas is first UK insurer to use AI to create end-to-end car damage assessments and estimates

“It’s the first time that a UK insurer is using AI to generate end-to-end estimates, and is a breakthrough in how computer vision – using computers to see and analyse images and pictures – is applied on a commercial basis at scale.”

Tractable’s AI uses deep learning for computer vision, along with machine learning techniques. The AI is trained on many millions of photos of car damage, and the algorithms learn from experience by analysing a large variety of different examples. 

The AI allows insurers to evaluate the damage to a vehicle, based on photos provided by repairers, appraisers or policyholders. Via a platform, Tractable’s AI shares damage estimates and guides the claim process to ensure each claim is processed and settled as quickly as possible.

Tractable’s AI has processed over $1 billion in auto claims for the world’s top insurers, including Covéa, the largest auto insurer in the French market, Tokio Marine, the largest insurer in Japan, and Talanx-Warta, the second-largest auto insurer in Poland.


Ageas, AI, Ageas is first UK insurer to use AI to create end-to-end car damage assessments and estimates

Bekki Barnes

With 5 years’ experience in marketing, Bekki has knowledge in both B2B and B2C marketing. Bekki has worked with a wide range of brands, including local and national organisations.

Personalization is the beating heart of successful hybrid cloud

Amber Donovan-Stevens • 27th November 2021

In the post-millennial era of real world cloud deployment, the modern digitally distributed nature of businesses requires a range of infrastructure options to allow each customer to leverage a mix of cloud technologies to best suit their unique needs while optimizing the associated costs. How can we enable this kind of flexibility in the face...

The Best Ten Rated Cloud Security Management Options For Business

Erin Laurenson • 24th November 2021

Cloud Security programs that can carry out safety procedures and address or flag potential high-risk elements are now critical, allowing businesses to function normally without fearing a potential breach. To help you find the best Cloud management and security system for your business, we’ve done the research and found the top systems presently available on...

How the cloud can drive organizational sustainability goals

Amber Donovan-Stevens • 24th October 2021

Mark Hughes, RVP of UK & Ireland, Epicor, explores cloud computing’s implications for organisational sustainability practices and introduces the key findings of Epicor’s survey of technology decision-makers in the US and the UK.xplains how cloud technology can spearhead an organizations sustainability initiatives.