People are not loyal to travel brands now – they can’t afford to be. With the right deal and customer experience, there is an opportunity to capture the huge number of customers who will be shopping for their summer deals this month and beyond.
We are in the midst of a real-time, seismic shift as consumers transform expectations of global supply and demand models. The pandemic exposed the fragility of many supply chain networks. An inability to sense and dynamically adjust to shifting demand signals, consumer preferences, labour requirements, transportation, storage, inventory and trade policy changes caused havoc to economies and brands around the world.
For employees, remote working provides far greater work/life balance and fits the requirements of modern workers much better.
This has all given rise to globally distributed workforces. But managing such a workforce can be challenging. Here are our five main tips on doing so successfully.
Ultimately, leave nothing to chance. Always expect an attack to happen, as cybercriminals are constantly looking for that open entryway. SMEs cannot afford to leave the door open. One negative experience can damage your customer relationships, reputation and overall business health. In this constant game of cat and mouse, we all need to be on our guard.
James Hyde, Chief Product Officer & Founder, James and James Fulfilment ,explains how cloud based business intelligence led fulfilment is delivering the agility required to enable truly opportunistic retail.
A lean and agile approach is needed to meet the eCommerce needs of today, and there are a range of tools that companies should be using to get on their agile journey.
Retailers are just about keeping up with the terminology for the customer experience market – some broadly accepted buzzwords within CX circles include omnichannel, clienteling, assisted sales, and endless aisle. But it’s retailers’ interpretation of these terms which is proving more of a challenge.
Sam Van Hees, co-founder & CMO of Instant Commerce, a frontend as a service solution which enables any eCommerce brand to build a high-end headless storefront, explores the top seven signs your ecommerce business is ready to make the switch to headless commerce.
George Ralchev is the Head of Security at emerchantpay, a leading global payment service provider. In this article, George explores the value of AI in today’s payments and retail landscape with a particular focus on how merchants can ensure that their security capabilities are innovating alongside growing digitization in payments and consumer shopping patterns.
Plaid, the global open finance data network, and payments platform have announced an expansion of its Payment Partner Ecosystem to include three new European partnerships – Primer, UniPaas, and NoFrixion.
In this article, Tom Williams of Naveo Commerce takes a look at the central trends affecting the eCommerce landscape, and how the shift to D2C (Direct-to-consumer), subscription models and sustainable practices is made possible with technology.
Do you love your local independent high street stores but also love the convenience of online shopping? DownYourHighStreet.com is combinng both. Here we chat with CEO and founder, Daniel Whytock.
New List for Sale tool makes it easier for customers to sell domains on Afternic, with a US$2,000 average sale price.
Entrepreneur Krissy Mashinsky has launched usastrong.IO. Top Business Tech takes a closer look.
Heady surveyed 400 consumers to look deeper into how consumers navigate their shopping experiences on mobile apps.
Academy findings reveal digital commerce and data intelligence remain paramount to transforming customer experience and fuelling the post-pandemic road to recovery.
Lithuania’s first and only unicorn, Vinted, has had an increase in valuation to US$4.5bn. Top Business Tech takes a closer look at the online marketplace.
TradingPlatforms.com has projected that Amazon’s advertisement revenue will reach US$30bn by 2023, almost double from $15.73bn in 2020.
Mary Urquhart, Senior Contact Centre Manager at PFS highlights why it is key for brands to scale up their operations and prioritise customer service.
Four top tips to help businesses recognise the hidden costs of international trading on eCommerce platforms