Chatbots have become essential to the way many organisations approach customer service, but how can the effectiveness and impact of chatbot strategies be improved? James Matthews, UK & Ireland Country Manager at CM.com, explains.
Slava Shestopalov, Design Manager and Eugene Shykiriavyi, Lead Experience Designer, Eleks, share their guide to web accessibility, detailing the importance of using real people to test and why this is an emerging trend.
As we gradually adapt to a post-pandemic world where lockdowns across the world have accelerated the adoption of remote work, Top Business Tech looks at the technologies that have enabled us to remain connected while physically separated.
If the recent news about electrical waste from Amazon has got you thinking, the experts at the UK’s largest privately-owned IT hardware manufacturer, Stone Refurb, are sharing their advice on why we should all be considering a refurbished laptop.
Participating companies in PayPal and JUST Capital’s initiative will evaluate their employees’ financial security and health as part of a new initiative aimed at addressing the economic hardships of workers.