Carter Busse

Carter is the CIO of Workato, where he leads business technology and the internal usage of Workato’s automation platform. His thought leadership has been quoted in Business Insider, Quartz, CIO Dive, VentureBeat, and more. As an IT executive, Carter has seen success in both private and public companies with a career spanning 3 IPOs - Excite@Home, Salesforce,com, and MobileIron. His leadership expertise spans automation, business technology, security, and IT operations. In 2022 he was recognized as the top 50 CIOs by Forbes and awarded the BayArea CIO Corporate CIO of the Year Orbie award.

Posts by Carter Busse:

Is automation the silver bullet for customer retention?

CX innovation has accelerated rapidly since 2020, as business and consumer expectations evolved dramatically during the Covid-19 pandemic. Now, finding the best way to engage and respond to customers has become a top business priority and a key business challenge. Not only do customers expect the highest standard, but companies are prioritising superb CX to gain the ‘edge’ over the competition

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