Natural Language Processing refers to the use of computers for information processing in the form of natural language text, as written or spoken by humans. It is highly effective at a whole range of tasks and can be transformative in any organisation. Yet the issue of bias in Natural Language Processing will not go away and, if not addressed, could affect the deployment of AI.
How can businesses use Natural Language Processing, and what can be done to eliminate any bias? Thomas Diggelmann, Machine Learning Engineer at augmented intelligence firm Squirro, explains more.