James Hyde, Chief Product Officer & Founder, James and James Fulfilment ,explains how cloud based business intelligence led fulfilment is delivering the agility required to enable truly opportunistic retail.
• A further 30% of consumers said they’re not using loyalty schemes to combat the cost of living yet, but they think they will in the near future
• A staggering 61% of +55 yr olds use all of their loyalty cards compared to just 33% of 16-24 yr olds
• A quarter of 25-34 yr olds have 3 loyalty cards but over 65% say they don’t use them all
Radical changes took place in 2021 retail sales models, with traditional in-store retailers adopting digital apps and clienteling to offer a hybrid in-store and digital presence. Already-online retailers raced to embrace complex technologies to deliver omnichannel digital experiences. Customer experience can’t mean more to brands, and the human touch of ‘in-store’ assistants is a growing trend to support digital technologies for a hybrid sales process. Sarah Friswell, CEO at Red Ant, discusses what 2022 may hold for retailers to deliver for consumers’ needs and offers some tips to deliver CX that builds loyalty and impacts the bottom line.
We look at how AI has become the new buzzword in the retail industry.
We look at whether click and mortar is the answer to future success for pure-play retailers.
Goodstyle.app shared the evolution of virtual fitting rooms.
It’s a trend that every retail business needs to get on board with – and fast – because in the digital neighborhoods of the future, people will ‘show up’ to online stores as an event; not only to browse and buy goods, but also to socialise and be entertained, just as they do in physical stores. Digital neighbourhoods are forming – and they’re here to stay. Brightpearl’s CEO, Derek O’Carroll will outline the concept of ‘digital neighbourhoods’, and what this means for retail.
Sean Farrington, EVP EMEA, Pluralsight, considers how AI skills are industry agnostic and why market leaders are already putting them to good use.
As we ride the wave of post-pandemic recovery, it is clear is that it is not enough for businesses to continue to digitise. They also must look beyond channels on which they already sell, and seek out international sales as a simple means of growth. Only those businesses with the agility built in to adapt to any changes will grow, says Tony Preedy, Managing Director of Fruugo.
Karen K Burns, CEO & Co-Founder of Fyma, looks at the broader implications of introducing AI into the retail sector, where the pushback from decision-makers is coming from, and what the future of the industry looks like.
Standfirst: There is huge potential for retail organisations and FMCG brands today to reap greater value from technologies like artificial intelligence (AI), machine learning and augmented decision-making, explains Ash Patel, Chief Information Officer, IRI.
Small businesses around the UK are once again being forced to adapt. Will EPOS offer much-needed agility in these turbulent times?
John Malpass, Retail Consultancy Practice Lead at Teradata discusses the data-led fast-emerging new world of retail and hyper-connected consumers.