Chatbots have become essential to the way many organisations approach customer service, but how can the effectiveness and impact of chatbot strategies be improved? James Matthews, UK & Ireland Country Manager at CM.com, explains.
AI in chatbots, this infographic shows you the benefits and challenges when implementing an AI chatbot within your digital channels.
We spoke with Alan Ranger, VP of Global Market Development at LivePerson, the global commerce and AI software company pioneering conversational commerce.
More and more businesses are relying on chatbots to offer a service. Are we losing the human touch, or will powerful AI mimic humans so well that we have no idea we’re talking to a bot?